Privacy Policy

 

(1) In the following, we inform you about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, IP addresses and user behavior. 

(2) The responsible party pursuant to Art. 4 (7) of the EU General Data Protection Regulation (DS-GVO) is.

Orchestra der Kulturen (non-profit) Ltd.

Wilhelm-Leuschner-Straße 28, 63263 Neu-Isenburg, Germany

T +39 38 999 777 25

F +39 0187 306 499

info@orchesterderkulturen.de

You can reach our data protection officer at info@orchesterderkulturen.de or at our postal address with the addition of “The Data Protection Officer”.

(3) When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.

(4) If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. In doing so, we will also state the defined criteria for the storage period.

  • 2 Your rights

(1) You have the following rights with regard to the personal data concerning you:

Right to information

Right to correction or deletion

Right to restriction of processing

Right to object to processing

Right to data portability 

(2) You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

  • 3 Collection of personal data when visiting our website

(1) In the case of merely informational use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (legal basis is Art. 6 para. 1 p. 1 lit. f DS-GVO):

IP address

Date and time of the request

Time zone difference to Universal Time Coordinated (UTC)

Content of the request (specific page)

Access status/HTTP status code

Amount of data transferred in each case

Website from which the request comes

Browser

Operating system and its interface

(2) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which the body that sets the cookie (in this case by us) receives certain information. Cookies cannot execute programs or transfer viruses to your computer. They serve to make the Internet offer as a whole more user-friendly and effective.

(3) Use of cookies

This website uses the following types of cookies, the scope and functionality of which are explained below: Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. Please note that you may not be able to use all functions of this website.

  • 4 Further functions and offers of our website

(1) In addition to the purely informational use of our website, we offer various services that you can use if you are interested. For this purpose, you will usually have to provide further personal data, which we use to provide the respective service and for which the aforementioned data processing principles apply.

(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.

  • 3 Collection of personal data when visiting our website

(1) In the case of mere informational use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (legal basis is Art. 6 para. 1 p. 1 lit. f DS-GVO):

IP address

Date and time of the request

Time zone difference to Universal Time Coordinated (UTC)

Content of the request (specific page)

Access status/HTTP status code

Amount of data transferred in each case

Website from which the request comes

Browser

Operating system and its interface

(2) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which the body that sets the cookie (in this case by us) receives certain information. Cookies cannot execute programs or transfer viruses to your computer. They serve to make the Internet offer as a whole more user-friendly and effective.

(3) Use of cookies

This website uses the following types of cookies, the scope and functionality of which are explained below: Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. Please note that you may not be able to use all functions of this website.

  • 4 Further functions and offers of our website

(1) In addition to the purely informational use of our website, we offer various services that you can use if you are interested. For this purpose, you will usually have to provide further personal data, which we use to provide the respective service and for which the aforementioned data processing principles apply.

(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.

(3) Furthermore, we may pass on your personal data to third parties if we offer participation in promotions, competitions, conclusion of contracts or similar services together with partners. You will receive more information about this when you provide your personal data or in the description of the offer below.

(4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance in the description of the offer.

  • 5 Objection or revocation against the processing of your data

(1) If you have given your consent to the processing of your data, you may revoke this consent at any time. Such revocation affects the permissibility of processing your personal data after you have expressed it to us.

(2) Insofar as we base the processing of your personal data on the balance of interests, you may object to the processing. This is the case if the processing is not necessary, in particular, for the performance of a contract with you, which is shown by us in each case in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will review the situation and either discontinue or adjust the data processing or show you our compelling reasons worthy of protection on the basis of which we will continue the processing.

(3) Of course, you can object to the processing of your personal data for purposes of advertising and data analysis at any time. You can inform us of your objection to advertising in writing using the following contact data: info@orchesterderkulturen.de or the address given in the imprint.

Special forms of use of websites

Webshop

(1) For the processing of ticket sales we use the external service provider

EASYTICKET

in.Stuttgart Veranstaltungsgesellschaft mbH & Co. KG

Business Unit Easy Ticket Service

Postal address:

P.O. Box 13 12 44

70069 Stuttgart

Phone 0711 / 2555 555

Fax 0711 / 2555 456

E-mail: info@easyticket.de

Registered office and court of registration: Stuttgart, HRA 14124

as an order processor in the sense of Art. 28 DSGVO. A corresponding order processing contract is available.

(2) If you would like to order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we need for the processing of your order. Mandatory data required for the processing of contracts are marked separately, other data are voluntary. We process the data you provide to process your order. For this purpose, we may pass on your payment data to our house bank. The legal basis for this is Art. 6 para. 1 p. 1 lit. b DS-GVO.

We may also process the data you provide to inform you about other interesting products from our portfolio or to send you e-mails with technical or organizational information.

(3) We are required by commercial and tax law to store your address, payment and order data for a period of ten years. However, we will restrict processing after five years, i.e. your data will only be used to comply with legal obligations.

(4) To prevent unauthorized access by third parties to your personal data, especially financial data, the ordering process is encrypted using TLS technology.

Newsletter

(1) With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

(2) For the registration to our newsletters we use the so-called double-opt-in procedure. This means that after your registration, we will send you an e-mail to the e-mail address you provided, in which we ask you to confirm that you wish to receive the respective newsletter. We store your e-mail addresses, IP addresses and times of registration and, if applicable, confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data.

(3) The only mandatory information for sending the newsletter is your e-mail address. After your confirmation, we store your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 para. 1 p. 1 lit. a DS-GVO.

(4) You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the respective newsletter. You can declare the revocation by clicking on the link provided in each newsletter e-mail, by e-mail to datenschutz@roc-berlin.de or by sending a message to the contact details provided in the imprint.

(5) We would like to point out that images are reloaded from our web server when the newsletter is opened. The data generated in this process is only used to measure the reach (number of newsletters opened). The data is collected exclusively pseudonymously, a link with your personal data does not take place.

Such an evaluation is not possible if you have deactivated the display of images by default in your e-mail program. In this case, the newsletter will not be displayed to you in full and you may not be able to use all functions. If you display the images manually, the above-mentioned evaluation will take place.

Web Analysis – Use of Google Analytics

(1) This website uses Google Analytics, a web analysis service provided by Google Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

(2) The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

(3) You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This means that IP addresses are processed in abbreviated form, thus excluding the possibility of personal references. Insofar as the data collected about you is related to a person, this is therefore immediately excluded and the personal data is thus immediately deleted.

(5) We use Google Analytics to analyze and regularly improve the use of our website. The statistics obtained enable us to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 para. 1 p. 1 lit. f DS-GVO.

(6) Third-party provider information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.

Privacy policy and terms of use: https://policies.google.com/privacy?hl=de&gl=ZZ.

(7) This website also uses Google Analytics for a cross-device analysis of visitor flows, which is performed via a user ID. You can disable cross-device analysis of your usage in your customer account under “Personal Data & Privacy”, “My Personal Data”.

Integration of YouTube videos

(1) We have integrated YouTube videos into our online offer, which are stored on https://www.youtube.com and can be played directly from our website. These are all integrated in “extended data protection mode”, i.e. no data about you as a user is transmitted to YouTube if you do not play the videos. Only when you play the videos, the data mentioned in paragraph 2 are transmitted. We have no influence on this data transmission.

(2) By visiting the website, YouTube receives the information that you have accessed the corresponding sub-page of our website. In addition, the data mentioned under § 3 of this declaration are transmitted. This occurs regardless of whether YouTube provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not want the assignment with your profile at YouTube, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact YouTube to exercise this right.

Facebook Pixel

This website uses the “Facebook Pixel”. The “Visitor Action Pixel” is a service of Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA or, if you are a resident of the EU, Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. This service enables us to track your usage behavior of our website offer and to determine target groups for advertisements on Facebook, so-called “Facebook Ads”, from this usage analysis. We also use this pixel to measure the effectiveness of online marketing measures.

When you access the website, the pixel is immediately integrated by Facebook and can save a cookie on your end device. If you log in to Facebook afterwards or are already logged in to Facebook, your website visit will be noted in your profile. The user data collected is anonymous for us and therefore does not allow us to draw any conclusions about the user identity. However, this data is stored and processed by Facebook, so that it is possible to draw conclusions about the respective user profile. Data processing by Facebook is carried out in accordance with Facebook’s (https://www.facebook.com/about/privacy/). If you are not a member of Facebook, you are not affected by this data processing.

Google Maps

We use on our website the offer of “Google Maps”, an online map service of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). This allows us to show you interactive maps directly on the website. Through your visit to our website, Google receives the information that you have called up the corresponding sub-page of our website. In the process, your IP address is transmitted. This occurs regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be directly assigned to your account. If you do not want the assignment with your profile at Google, you must log out in advance. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of the website. Such an evaluation takes place in particular – even for users who are not logged in – to provide needs-based advertising and to inform other users about your activities on our website.

We use Google Maps to be able to show you interactive maps from Google Maps and thus provide you with a better user experience of our website. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) DSGVO.

You have the right to object to the creation of these user profiles, whereby you must contact Google for this purpose.

Further information on data use by Google, on setting and objection options and on data protection can be found on the following Google website:

https://policies.google.com/privacy?hl=de&gl=de.

Google Tag Manager

We use “Google Tag Manager” on our website, a service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Tag Manager allows us to manage website tags through one interface. The Google Tag Manager tool implements the tags. Google Tag Manager is a cookie-less domain and does not collect any personal data itself. Google Tag Manager takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.

Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

Further information on data protection can be found on the following Google web pages:

Privacy Policy: https://policies.google.com/privacy?hl=de&gl=de

FAQ Google Tag Manager: https://www.google.com/intl/de/tagmanager/faq.html

Terms of use Google Tag Manager: https://www.google.com/intl/de/tagmanager/use-policy.html

Facebook plugins (Like button)

Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the “Like button” (“Like”) on our page. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/.

When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook “Like” button while logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to Facebook’s privacy policy at https://de-de.facebook.com/policy.php.

If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Instagram

On our pages, functions of the service Instagram are integrated. These functions are offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA integrated. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.

For more information, please see the privacy policy of Instagram: https://instagram.com/about/legal/privacy/

Pinterest Ad Services

We use Pinterest Ad Services on our website, including conversion tracking, a service of Pinterest Europe Ltd, Ireland (hereinafter: “Pinterest”). Pinterest acts as its own responsible party in this context.

This service enables us to display advertising and offers relevant to those visitors to our website and who are also Pinterest members, also on Pinterest. For this purpose, a so-called conversion tracking pixel from Pinterest is integrated on our website, via which Pinterest is informed when you visit our website that you have called up our website and in which parts of our offer you were interested. For example, if you were interested in our subscriptions on our website, you may be shown an ad on Pinterest about our subscriptions. For this purpose, the cookie collects the following data from you: User ID, ad data, i.e. data about access to and use of placed ads, email address (hashed) if applicable.

In the privacy settings, you can prevent the collection by Pinterest Ads by disabling appropriately marked cookies.

For more information on data protection at Pinterest, please refer to Pinterest’s privacy policy: http://pinterest.com/about/privacy/.

Google Ads Conversion Tracking & Remarketing

On our website, we use the remarketing and conversion tracking function of Google Ads, a service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). In this context, Google is the order processor of the website operator. We have concluded a corresponding commissioning agreement with Google in accordance with Art. 28 DSGVO.

The remarketing function is used to present interest-based advertisements to website visitors within the Google advertising network. Via conversion tracking, it is in turn possible for us to measure how effective the ads placed by us and clicked on by website visitors are and whether these lead to profitable activities on the website, such as purchases.

When Google AdServices is used, the following data is collected and transmitted to Google in the USA: Device and browser data (host name, browser type, referrer, language), IP address as well as the respective user interaction on our website as well as on other websites on which our ads are placed (e.g. which page a user visits, which products the user selects and purchases, which ads a user clicks on. In addition, a random, pseudonymous ID is assigned to a user by means of a cookie, to which the aforementioned information is assigned.

In the privacy settings, you can prevent the collection by Google Ads by disabling appropriately marked cookies.

Integration of YouTube videos

(1) We have integrated YouTube videos into our online offer, which are stored on https://www.youtube.com and can be played directly from our website. These are all integrated in “extended data protection mode”, i.e. no data about you as a user is transmitted to YouTube if you do not play the videos. Only when you play the videos, the data mentioned in paragraph 2 are transmitted. We have no influence on this data transmission.

(2) By visiting the website, YouTube receives the information that you have accessed the corresponding sub-page of our website. In addition, the data mentioned under § 3 of this declaration are transmitted. This occurs regardless of whether YouTube provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not want the assignment with your profile at YouTube, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

(3) For more information on the purpose and scope of data collection and its processing by YouTube, please refer to the privacy policy. There you will also find further information on your rights and setting options to protect your privacy: https://policies.google.com/privacy?hl=de&gl=de. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.